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L’assistance technique | ComptaShop
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L’assistance technique

L’assistance technique

Pour tout incident technique, notre assistance se tient à votre disposition par téléphone ou par mail. Lorsque vous rencontrez un problème, pour établir un diagnostic rapide, il est important que vous notiez :

– le module et éventuellement le nom de l’écran concerné ;

– la zone ou le bouton qui a généré l’erreur ;

– le message affiché par le logiciel (texte, numéro d’erreur, etc.).

Une copie de l’écran montrant le message d’erreur ou mettant en évidence la difficulté rencontrée permet de relever toutes ces informations.

clip_image001Enfin, pour nous appeler, choisissez un poste téléphonique proche du microordinateur afin de faciliter le dialogue avec le technicien.

ASSISTANCE TECHNIQUE

Par téléphone au 0825 39 70 90 (0,15 euro/min) Du lundi au vendredi de 9h00 à 18h00

Sur notre site internet : www.efl.fr

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